Terms and Conditions


February 2016

Privacy & Data Protection

Any personal details (e.g telephone/email/postal address) that you provide to me privately, will not be shared. I may contact you directly in the future to share news/special offers. If you would prefer not to receive communication in this way, please advise by emailing info@calicoclair.co.uk

Get in touch

Email: info@calicoclair.co.uk
Website: www.calicoclair.co.uk

Hours of business

The Calicoclair website is open 24hrs, 7 days a week, 365 days a year. As it is all run by little old me, I occasionally need to sleep. As such my working days will be Mon-Fri. I will endeavour to answer messages within 24hrs, during the working week. If you message over a weekend it may take up to 72hrs for me to get back to you. I will post on both the website and Calicoclair facebook page if I will be away for an extended period, during holidays etc.

Order Process

Ready to go items

These may be purchased directly though the Calicoclair shop. Choose the item you would like to purchase, add it to your basket and then follow the checkout prompts. Payment is made via the PayPal link. You do not need a PayPal account to use this facility. Ready to go items are just that. They will be posted within 2 working days of the completed payment being received. They will be sent via ‘Royal Mail First Class Signed For’, unless stated otherwise. Unfortunately it is not possible to personalise these items.

Totally Bespoke items

Use the Totally Bespoke  page to get in touch and chat about your idea. Once you have decided on your purchase and are happy with the design. I will send you an invoice detailing both the items and costs as well as to confirm your postal address for delivery. This is your opportunity to check the details are correct. If not please get in touch with me asap using info@calicoclair.co.uk so that they can be corrected. Please ensure your PayPal address is up to date as this will be the address used for your item.
It is not always possible to give a total costing for a Totally Bespoke item, if this is the case, I will discuss this with you and we can either agree to work within a set budget to complete the project or to work the costings on an hourly rate and the cost of materials and consumables. I will update you at regular intervals with the costings to date. If this option is taken and the order is cancelled for any reason, payment will be required for any costs already incurred to that point.
Once payment has been received, your item will be made. you will receive regular updates on progress including photographs via your chosen medium (email/fb messages). Once completed your order will be sent by ‘Royal Mail First Class Signed For’, unless stated otherwise. Sometimes due to the financial/emotional cost of the item it will be neccessary to use ‘Royal Mail Special Delivery’, both to provide reassurance regarding delivery but also to ensure appropriate insurance. Depending on your locale I am also happy to arrange for you to collect your item in person.

Payment Plans

If there is an item that you would like but are not ready to order. I am happy to discuss payment options. We can agree a convenient time frame to suit you. I will provide an invoice for each payment made, detailing how much in total has been paid and what the outstanding balance is.

Custom Orders

For any personalised, Totally Bespoke or custom-made item, I will commence work once at least 50% of the total balance has been paid. Once full payment has been received, the item can be dispatched. If you decide to cancel the order after work has commenced, 50% of the full cost will be retained as a non-refundable deposit to cover costs, any remaining amount will be refunded to you via your original payment method.

Returns

As per the Consumer Contracts Regulations 2014, if you decide to return/cancel your order, you are entitled to a full refund, including the initial delivery charge, as long as you inform me that you intend to return the item, within 14 calendar days, in writing (email info@calicoclair.co.uk). You will be responsible for postage incurred for the returned items, please ensure you get a proof of postage, as items not received will not be refunded without it. The item will be refunded within 14 days from when I either receive it back or from when you provide me with proof of postage. If you receive an item that is faulty, please email me at info@calicoclair.co.uk. The item needs to be returned to me, again, please obtain proof of posting. I will either replace or refund the faulty item and the postage costs incurred for returning it to me within 14 days from when I either receive it back or from when you provide me with proof of postage.
Exceptions: Items that are personalised, bespoke or custom-made are non-refundable, unless faulty. If an error is made on a personalised, bespoke or custom-made item (error in personalisation from what was agreed on the invoice) you will receive a replacement item, for which additional delivery I will cover costs. If you believe the item to be faulty please follow the process above.

Workshop bookings

All workshop bookings are subject to a 50% non refundable deposit to cover the cost of the room hire and materials, if I am not able to reallocate your place. I am happy to again discuss payment options for any of my classes, but all balances must be paid at least two calendar weeks prior to the commencement of the class. Very occasionally it may be necessary to cancel the class altogether, if this is the case, all monies paid to date will be refunded in full via your original payment method.

For your information

http://www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations